If you’re in India, if you’re Hungry AND if it’s Wednesday. Domino’s is what you’re looking for. 8pm
So I call up Domino’s and order 2 large pizzas (well that effectively 1 pizza, as you’re not paying for the other).
On an average, it takes about 40 minutes but never exceeds an hour. Meh, I wouldn’t be typing this down “a life-changing story” if it were average. 9 pm
Pizza not yet delivered.
Not a call. Not a correspondence. 9.30 pm
An hour and a half.
A Test of patience. I ring them up. Claiming it’s Wednesday and a typical rush hour, they apologize, instill a fake will-be-there-in-half-an-hour hope and I give in.
(Half an hour delay vs. A free Large pizza ?.. Half an hour delay)
10.15pm
I umm… fall asleep wake up at about 10.15.
Realizing it was 45 minutes since I called them and more than 2 hours since I placed my order ….. I call ’em up again and am told that my pizza has left and is on its way. 2 mins later I get a call from the delivery guy (Ahhh..
Finally) who asks me if I could collect my order from IIT* (which is about 20 mins away) as the management guys messed up orders ….or place a similar order the next morning. Frustrated, agitated and pissed beyond comprehension…. I blast at the guy harping on the ” I shall not be victim to your inefficiency, GET ME MY ORDER NOW”.
11.15pm
By now, I was the only person in my home still awake in hope of that pizza. I get a call from the delivery guy as he tries to locate my address in the labyrinth of dark lampless streets. Even before I guide him, I narrate my misery almost abusing him and his inefficient system.
Decibel level: 120. 11.25pm
I collect the order, refraining myself from abusing him anymore. Paid about Rs.600.
The guy’s apologetic but still has a comforting smile. You’ve read this far. “So what’s life-changing” you ask ?
11.30pm
*Doorbell*
Delivery Guy : (with an earnest smile) Sir, how is the Pizza ? Me : Uh.. I haven’t tried it yet.
It’s in the oven. Delivery Guy : Sir, we’re extremely sorry for the inconvenience. Here’s the refund.
(Hands me the cash I paid him.) Thank you for choosing Domino’s Pizza
Well I was simple plain baffled. There was a myriad of a feelings… the joy of the pizza, the joy of the 1 pizza free and then the joy of both pizzas free. But what was killing me was the sorrow, the guilt of shouting and nearly abusing someone who was working overtime, just to make ends meet, just to make sure that his customers and not just his loved ones didn’t sleep hungry.
What happened next changed everything… continues on the next page.
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